About Consumer Affairs

BoatUS also maintains the nation's only Consumer Complaint Database involving boats, marine engines, boating products and related services. If you want to report a complaint about a boat, marine engine, or other marine-related service or if you just want to share a good experience, click here. The information you report will be entered into our database. You can access information by clicking here, email ConsumerProtection@BoatUS.com or by calling 703-461-2856.

The BoatUS Consumer Protection Bureau is a resource for boaters’ consumer questions. We can also help resolve problems with the marine industry through our informal dispute resolution program — the only one of its kind in the U.S.

We can help with complaints involving:


  • Boat Buying & Selling
  • Warranties
  • Sales Contracts
  • Extended Service Contracts
  • Marina Contracts
  • Repair Estimates
  • Osmotic Blister Repairs
  • Structural Defects
  • Manufacturers' Recalls
  • Marine Surveys
  • Boat Liens
  • Overland Boat Transportation
  • Federal & State Consumer Protection Laws, Including Lemon Laws
  • Federal Boat Manufacturing Standards


If you need our help or simply want to report a complaint — or positive experience — about a boat, marine engine, or other marine-related service, click here.

Information about specific problems with boats, engines and marine products and services are publicized in articles in BoatUS Magazine.

For recall information, go to the USCG site to find the latest recalls issued by the Coast Guard or to report a possible safety defect for a boat or related equipment that is less that ten years old.

 

BoatU.S. Consumer Protection Bureau

880 S. Pickett Street

Alexandria, VA 22304

Tel: 703-461-2856 Fax: 703-461-4674

E-mail: ConsumerProtection@BoatUS.com