boat has blisters! Can I get help with the repair costs?
Although the majority of boat warranties don't include coverage
for blisters, some companies will assist original owners if the
boat is two or three years old. Owners should contact the manufacturer's
customer service department to find out what "goodwill"
policy may apply.
final bill for repairing my engine came to more than the mechanic
said it would. What can I do?
In a case like this, it's best to be prepared before any work is
done. Insist on a written estimate. Even then, unforeseen complications
may arise which will add to the bill. Ask the mechanic to get your
authorization if the repairs exceed 10% of the original estimate.
If you feel you have been billed unfairly, discuss your concerns
with the mechanic and, if necessary, get a second opinion. Billing
disputes can be resolved in small claims court.
been waiting months for my new boat to be delivered. The dealer
says if I back out of the contract now, he can keep my deposit.
What are my rights?
The seller does have the right to keep all or a portion of your
deposit if you back out of the contract without cause. Buyers should
protect themselves by insisting on a firm delivery date written
into the contract. It also helps to include language stating that
the sale is subject to satisfactory financing and insurance, as
well as a sea trial and a marine survey, for used boats.
want to buy a used boat. How can I find out if the boat is sound
or if it's had any major problems?
Because the majority of used boats are sold without manufacturers'
warranties, buyers are advised to hire a marine surveyor for a pre-purchase
survey to evaluate the boat's condition. Then, if any problems are
uncovered, you can decide whether to look elsewhere or renegotiate
the selling price, based on anticipated repairs.
dealer is slow to perform warranty work on my new boat. Seems like
he lost interest once I signed the contract.
The manufacturer of your boat or engine is responsible for making
sure warranty service is provided. If you have any problems, contact
the manufacturer's customer service manager immediately and follow
up with a written account of the problems you're experiencing.